Introduction

We value your privacy and the security of your transactions. This Privacy Policy explains how Cooldial collects, uses, shares, and processes your personal information through our website, mobile app, and m-site (the “Platform”).

This policy is an electronic agreement under the Information Technology Act, 2000 and related rules, and is binding when you use our Platform. Please review it carefully, along with our Terms of Service.

By using our Platform or services, you agree to this Privacy Policy and our Terms of Service. You consent to the collection, use, and processing of your information as described here. If you disagree, please refrain from using our Platform or services.

You voluntarily provide personal information. If you choose not to disclose certain information, you may not be able to complete registration or use our services. For corporate customers, this policy does not affect any existing non-disclosure agreements.

Offers, Events, and Campaigns

This Privacy Policy outlines the terms and conditions under which Cooldial provides information about offers, events, and campaigns on its platform. By using Cooldial, you agree to the following terms:

Offers

No Booking or Transaction on Cooldial:

Cooldial does not facilitate or handle bookings or transactions related to the offers displayed on the platform. Cooldial serves solely as an information provider, and users are required to visit the respective shops in person to avail of the offers.

Price Discrepancies:

In case a user visits a shop based on an offer displayed on Cooldial and encounters a higher price at the shop, Cooldial is not responsible for any discrepancies in pricing. Cooldial has no control over the pricing policies of the shops listed.

No Liability for Price or Offer Changes:

Cooldial is not responsible for any price differences or offer changes that occur at the shop level. Users are encouraged to verify the offer details directly with the shop before making a purchase.

Events

No Responsibility for Payments or Transactions:

Cooldial does not facilitate payments or transactions for events listed on the platform. Any payment made by a user for an event is done entirely at the user's own risk. Cooldial is not responsible for the payment process or any related issues.

Event Cancellations:

In the event of an event cancellation, Cooldial assumes no responsibility for refunds or compensation. Users should directly contact the event organizers or the platform where the event was booked for any inquiries related to refunds. Cooldial's role is limited to providing event information.

Information Platform Only:

Cooldial acts exclusively as an informational platform. We do not take any responsibility for the execution, organization, or outcome of any event. Users are solely responsible for their participation in any event.

Campaigns

No Liability for Campaign Transactions:

Cooldial does not engage in or facilitate any transactions related to campaigns. Any participation in a campaign is done at the user's own discretion, and Cooldial is not responsible for any transactions, rewards, or outcomes associated with the campaign.

Campaign Terms and Conditions:

The terms and conditions of each campaign are solely determined by the campaign organizers. Cooldial only provides information about such campaigns and does not guarantee the fulfillment of any promises, rewards, or conditions associated with the campaign.

Cooldial’s Role

Cooldial functions solely as an information-sharing platform for campaigns. We have no direct control over the execution, fulfilment, or results of any campaign and will not be held liable for any issues arising from a user's participation in a campaign.

General Disclaimer

Information Provider Only:

Cooldial acts exclusively as an information provider. We do not assume any liability for transactions, offers, events, or campaigns. Users are solely responsible for any actions they take based on the information provided on Cooldial.

No Liability for Third-Party Actions:

Cooldial is not responsible for the actions or policies of third-party shops, event organizers, or campaign promoters. We do not control or guarantee the fulfillment of any offers, events, or campaigns and cannot be held liable for any damages, disputes, or issues that arise from interactions with third parties.

User Responsibility:

By using Cooldial, users acknowledge that they are doing so at their own risk. Cooldial is not responsible for any financial, legal, or other liabilities that may arise from their use of the information provided on the platform.

Information We Collect

Account Registration Data:

To access certain Platform features, users must create an account and provide accurate, current, and complete registration information. This includes, but is not limited to, your name, email address, contact details, social media information, and other identifiers relevant to account security.

Transactional Data:

When using our cashback services, we collect purchase and transaction details. This data allows us to track cashback eligibility and provide the benefits associated with our Platform.

Social Score Data:

Based on your social influence metrics—such as followers, engagement, and content quality—we generate a Social Score for the purpose of determining specific rewards or membership tiers.

Usage and Device Data:

We automatically collect information related to how you interact with the Platform, including IP addresses, device type, operating system, browser type, and activity logs. This data helps improve our Services and ensures compliance with our Terms of Service.

Usage of Information

The information we collect will be used for the purposes it was provided. Specifically, Cooldial may use your data for:

• Providing services and fulfilling your product/service requests.
• Administering contests, promotions, and surveys.
• Responding to feedback or reviews.
• Personalizing services, improving functionality, and analyzing performance.
• Recommending products, services, and features based on your preferences.
• Operating, providing, developing, and improving products and services.
• Displaying interest-based ads and preventing fraud.
• Communicating with you for service promotion.
• Using personal information for legal purposes when required.
• Enhancing service delivery by using voice, images, videos, and other personal details to respond to requests.
• Complying with legal obligations like identity verification for specific products/services.

Personal information will be kept confidential and used for internal purposes, including research, marketing, and client analysis. We do not sell personal data. Your information may be shared with advertisers, vendors, or service providers to fulfill your service requests, but with your consent.

We may also request your SMS, contacts, location, device information, PAN, GST, or other IDs for specific services and to improve your experience. Failure to provide consent may affect access to certain features.

Additionally, we may collect data for research, analytics, and marketing, and may share your information with third-party providers who assist in improving our services.

Your mobile number may be used for platform functionality, such as tagging friends and showing ratings. You can control your tagged friends list and hide or show ratings based on your preferences. We do not use your mobile or other personal data for unsolicited marketing without your consent.

Cookies and log files may also be used to enhance your experience, remembering information, and personalizing content.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. We assure you that:

Data Sharing: We will not sell any vendor, customer, or channel partner data to any third parties. All data will remain securely within the company.

Data Security: We implement measures to protect your personal and business data from unauthorized access, use, or disclosure. However, no online platform can guarantee 100% security, and we encourage users to follow best practices to safeguard their information.

Your Consent

By using our Platform and providing your information, you consent to the collection, use, storage, disclosure, and processing of your information (including sensitive personal information) in accordance with this Privacy Policy. If you provide personal information about others, you confirm you have the authority to do so and permit us to use it per this policy.

You consent to being contacted by Cooldial (including our affiliates, partners, service providers, and vendors) through SMS, messaging apps, calls, or emails for the purposes outlined in this Privacy Policy.

You can manage, change, or edit your information through our Settings tools. This allows you to update or control what is shared with other users, manage your contacts, and adjust communication preferences. Vendors can update their account and communication settings as well.

You can choose to not submit Personally Identifiable Information, but this may limit access to certain services. If you do not agree with this Privacy Policy or our Terms of Service, you may delete your account and uninstall the app.

To ensure your privacy and security, we take steps to verify your identity (e.g., SMS authentication) before granting access to services. For any questions regarding your information, consent, or opt-in/opt-out preferences, contact us at privacy/cooldial.com.

Before collecting sensitive data, Cooldial will provide you with the option to decline submission. You will also be informed about the choices available to you regarding your data’s collection, use, and disclosure.

You can withdraw consent at any time, and Cooldial will respect your preferences. If consent is not given or later withdrawn, we may not provide certain services related to that data. Any new purposes for which your data is used will require your consent, and you will be notified.h

We review the policies of third parties before accepting personal data from them to ensure their practices align with our privacy standards.

Third-Party and Government Data Responsibility

While we strive to ensure the security of your data within our control, we are not responsible for any data breach or unauthorized access arising from the actions or security lapses of third-party providers or government entities.

Cookies and Tracking

Our Platform uses cookies and other tracking technologies to personalize your experience, measure performance, and improve our Services. By using our Platform, you consent to the use of cookies and similar technologies as outlined in this Privacy Policy.

Transparency & Accountability Measures

Privacy by Design:

Cooldial is committed to protecting your privacy by implementing policies and systems that prevent harm, ensure compliance with industry standards, and balance business needs with privacy rights. We ensure privacy is maintained throughout the entire process, from data collection to deletion, with full transparency at every stage.

Transparency:

Cooldial will provide clear details about:

• The types of personal data we collect and how we collect it.
• The purposes for processing your data.
• Any exceptional circumstances where data might be processed differently.
• Your rights regarding your personal data and how to exercise them.
• Your right to file complaints and information on cross-border data transfers, if applicable.

Security Safe guards:

Cooldial will use industry-standard security measures, such as de-identification and encryption, to protect personal data. These safeguards will be regularly reviewed to ensure data integrity and to prevent unauthorized access or misuse.

Personal Data Breach:

If a data breach occurs, Cooldial will notify the relevant authorities, providing details about the breach, the affected individuals, the potential consequences, and the steps taken to address the issue.

Record-Keeping:

Cooldial will maintain accurate and up-to-date records of key data operations, including collection, transfers, and deletion, to demonstrate compliance with privacy standards. We will also conduct regular security reviews and data protection assessments.

Data Audits:

Cooldial will conduct annual audits of its data processing practices to ensure compliance with legal requirements, transparency, and effective breach response procedures.

Monitoring and Enforcement

Dispute Resolution & Recourse:

Cooldial will implement a clear process to handle data privacy incidents, including a defined escalation path for serious breaches. Complaints will be reviewed and resolved promptly, with updates provided to the affected individuals.

Employee Dispute Resolution:

Employees should initially address any data privacy concerns with their direct manager. If the issue remains unresolved, they can escalate it to the Grievance Officer.

Customer/Third-Party Dispute Resolution:

Customers or third parties with concerns about data privacy can contact the Grievance Officer in writing. Any disputes will be resolved through arbitration.

Conclusion

Cooldial’s role is limited to providing information to users. We do not take responsibility for the transactions, events, offers, or campaigns that users engage with based on the information provided. Users are encouraged to verify details independently before making any decisions related to offers, events, or campaigns.

By continuing to use Cooldial, you agree to these terms and acknowledge that Cooldial is not responsible for any discrepancies, damages, or losses arising from third-party interactions.

Grievance Officer

In accordance with the Information Technology Act 2000 and the rules and regulations made thereunder, the name and contact details of the Grievance Officer are as follows:
Name: Mr. Pankaj Agarwal
Address: 120, 1st floor, Hilton Arcade Shopping Center, Opposite Tanish Saloon, Evershine City, Vasai East, District: Palghar - 401208, Maharashtra, India
Contact No: 8369704554
Email: Info@cooldial.in

Contact Information for Queries and Complaints

If you have a query, issue, concern, or complaint in relation to the collection or usage of your personal information under this Privacy Policy, please contact us at the following:
Email: Info@cooldial.in

Changes to This Policy

We reserve the right to modify or update this Privacy and Data Protection Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any other questions or concerns about this Privacy and Data Protection Policy, please feel free to contact us.